How does this even occur?

Ive been with Microsoft/Xbox because the launch of the unique Xbox approach again then

I bought 2 Present Playing cards for Christmas, one labored nice however the different had already been redeemed apparently, despite the fact that I'm the one which scratched/rubbed off the scratch factor wanted to see the precise code and was sealed in a Christmas card

Like I stated I've been with Xbox for tens of millions of years and by no means had an issue or had this occur to me earlier than, sadly they couldn't assist me